Data Protection

What do you collect when I browse? Technical information such as IP address, browser setup, language, estimated country, pages viewed, session identifiers and cookies. This supports site operation, abuse prevention and performance.

What do you collect when I order? Name, addresses, email, phone, basket contents, delivery method, billing information and returns details. We may also collect anti-fraud signals, such as address consistency and risk indicators, to protect consumers.

How do you use my information? To process orders, arrange delivery, manage payments and refunds, inform you of shipping status and improve our catalogue. We may produce aggregated, anonymised analysis that does not directly identify anyone.

Are payments secure? Yes. Transactions run through payment partners using secure protocols and encryption. We do not store full card numbers or security codes, and retained references are designed to limit exposure of sensitive data, including through tokenised identifiers.

How are my details protected? They are used only for purchase-related purposes: delivery, essential communication and fraud prevention. We apply access controls, protections against exfiltration and internal procedures to prevent unauthorised access.