Exchange Policy

RETURNS AND REFUNDS POLICY: YOUR QUESTIONS ANSWERED

What does this policy cover? How to return an item and the conditions for a refund after the return is received and approved.

What can I return? Only items in perfect condition, unused and complete. Incomplete products or those showing signs of use may be refused.

What about accessories? They must be returned with the product. Missing originally supplied elements may make the return non-compliant.

How should I pack it? Carefully, to avoid damage. Check the parcel contains the correct items before shipping.

Do you check returns? Yes — a quality check is carried out on receipt. The return is accepted only if the item meets this policy’s conditions.

When do I get my refund? Once approved, refunds are processed via the original payment method. Display time may depend on your bank.

Can I swap for something else? Return the original and place a new order — the simplest option, subject to availability.

Are there exceptions? Some products may be excluded, particularly personalised items or those subject to restrictions. Exclusions are shown at purchase.